In this era of digitization, every government department wants to come closer to the citizen community by acknowledging their request, offering a faster resolution to their raised concern and ultimately delivering a delightful experience to the citizen.
To enhance the productivity in departments a solution driven approach needs to be implemented which in-turn leads to a queue-free and smooth operational cycle.
Timely delivery of the service.
Easy to handle user interface.
One platform and several services just on a click.
Easy to control request fulfillment workflow.
24×7 Availability of the process to the operator.
Security & Compliance Requirements: To safely transfer and maintain citizen data.
Departmental Integration along with several integrated processes to send a single request in one go.
These are the few highlighted areas where government ministries or departments are falling apart and to attain these objectives we have designed citizen-centric services listed here which will certainly reduce the hassle of operations and enable the citizens to receive that sort of service which they have expected from their regulators.
Doorstep Delivery Solution for Citizens
Grievance Management Solution
Multi-Channel Supportive solution (including Voice, E-mail, Chat, SMS, letters, Walkins etc)
Modern helpdesk platforms such as HELPINBOx.io brings several different state departments together & encourages effective collaboration among all members involved.
Our Helpdesk solution is built to adapt according to multiple Government applications such as Safety & Emergency service systems, Citizen notification systems, Citizen service systems, and much more.
Offer 24×7, 365 Citizen support services & automate several government operations. Track & resolve huge volumes of inquiries easily & ensure military-grade data security with HELPINBOX.io