• Government

    Governments & public sectors all over the world going digital to modernize & improve the efficacy of state affair operations with the help of modern IT communication solutions. A functional & secure Helpdesk solution thus becomes necessary to unify all concerned departments & bodies & encourage effective collaboration.


    Common Challenges

    • Ineffective collaboration
    • Data Security
    • Effective connectivity amongst several stakeholders

    Possible Applications

    Modern helpdesk platforms such as HELPINBOx.io brings several different state departments together & encourages effective collaboration amongst all members involved.

    Our Helpdesk solution is built to adapt according to multiple Government applications such as Safety & Emergency service systems, Citizen notification systems, Citizen service systems, and much more.

    Offer 24×7, 365 Citizen support services & automate several government operations. Track & resolve huge volumes of inquiries easily & ensure military-grade data security with HELPINBOX.io

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  • E-commerce

    Experts believe that by the end of 2018, the e-commerce market will be worth more than $ 50 billion. One of the major reasons behind this unprecedented growth is due to the rise in the numbers of mobile phone users. Thus it is imperative for players in this vertical to deliver consistent & effective Customer experience across all engagement channels using a modern helpdesk solution.


    Common Challenges

    • Customer support
    • Improper traffic management
    • Slow resolution times

    Possible Applications

    A modern helpdesk platform like HELPININBOX.io which helps e-commerce businesses deliver quick Customer support while enabling them to deliver exceptional service is quite a crucial & necessary part for the E-commerce industry.

    Our helpdesk solution is built keeping in mind that e-commerce businesses are entirely online, which means they need to cater to a huge volume of customer queries, who are waiting for a satisfactory response. Automate several repetitive processes & improve resolution time. Empower your e-commerce representatives with the right tools to spend more time on attending & resolving customer inquiries & deliver reliable Customer support.

    Offer 24×7 Customer Support in this fast-paced industry with our helpdesk ticketing platform. Track various consumer issues from multiple channels, discover pain areas & optimize operations with real-time reporting, respond quickly & process feedback instantly to deliver proactive & pleasant Customer experience. with HELPINBOX.io.

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  • Telecom

    The telecommunications industry is one such industry vertical which needs to constantly innovate to stay ahead in business. Existing within an eco-system involving several stakeholders, such as vendors or partners, a Helpdesk Solution with flexibility & reliability is crucial to enable a flawless framework that helps seamlessly merge operations & support between several stakeholders.


    Common Challenges

    • Unsatisfactory resolution times
    • Inefficient after-sales support
    • Ineffective communication between stakeholders

    Possible Applications

    Helpdesk solutions like HELPINBOX.io empower telecom brands to reduce delays in response & resolution times, by categorizing & all customer queries/ inquiry tickets from multiple channels. Our helpdesk solution helps further improve coordination between various departments & stakeholders by simplifying your overall customer support process & allowing businesses to distribute customer inquiries effectively amongst support agents, from one single place to ensure no customer goes unattended.

    Dynamic process automation capabilities help attend higher volumes of support calls to respond to requests in a timely fashion & actively participate with your customers to eliminate any chances of dissatisfaction with round-the-clock Customer Care/Customer Service & Tech Support.

    Easily gather feedback from your customers & improve your CSAT by enhancing & automating your service delivery. Manage existing resources & scale operations automatically with deep-insight reports. Measure key metrics in real-time to understand customer expectations better & optimize current operations on-the-go with HELPINBOX.io.

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  • Healthcare

    The healthcare industry (also called the medical industry or health economy) is the range of companies and non-profit organizations that provide medical services, manufacture medical equipment, & develop pharmaceuticals.


    Common Challenges

    • Ineffective collaboration between stakeholders
    • Inefficient systems which could compromise patient safety
    • Service request management issues

    Possible Applications

    In this industry, a modern Helpdesk Solution like HELPINBOX.io is required to communicate effectively amongst several stakeholders & provide quick, transparent & trustworthy Healthcare Experience, on which both patients & doctors, can count.

    Our Helpdesk Solution enables healthcare institutions to deliver timely & trustworthy healthcare by encouraging quick collaboration on treatment cases between doctors, labs, specialists, etc. It further helps manage patients better & prioritize critical cases by improving & automating several industry-specific processes.

    Pro-actively engage with patients, their family, doctors & other members involved through multiple channels for quicker & better healthcare services. Manage all service requests/ inquiries by collating, prioritizing & distributing them amongst all members involved, all from one single platform. Ensure each & every medical case gets all the attention it requires for successful treatment with HELPINBOX.io.

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  • Education

    The global education industry is witnessing strong growth momentum with fast emerging and developing nations. In terms of industry ranking, education stood in second place after the healthcare industry. And since Education is such a vital aspect of modern society, helping students & faculty help themselves should be the first priority.


    Common Challenges

    • Low TCO
    • Slow Resolutions
    • Ineffective communications between various stakeholders

    Possible Applications

    Establish seamless communication between students, education representatives, teachers & management via a centralized system. Collate inquiry tickets/service requests from multiple engagement channels on a single page.

    Prioritize & distribute inquiry tickets/service requests to the right stakeholder & deliver quicker resolutions with 24×7, 365 support to all stakeholders involved. Improve productivity, while saving considerable time & operational cost with our dynamic & flexible Helpdesk Solution. Intelligently manage inquiry tickets/service requests & automate several processes to streamline your Customer Experience. Our helpdesk Solution, HELPINBOX.io is built keeping education in mind, to help people educate themselves better.

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  • Travel & Tourism

    The travel & hospitality industry is a very volatile one. It has to constantly adapt to the changing needs of global travelers, while also focusing on providing a positive travel experience & ensuring perfect customer service delivery at various touch points.


    Common Challenges

    • Quick Travel Inquiry Resolution
    • Low CAPEX & OPEX Budget
    • Inefficient Operations
    • Inefficient collaboration between stakeholders

    Possible Applications

    Empower your representatives to deliver immediate & proactive Customer support to travelers across multiple channels & seamlessly integrate with existing back-office processes & automate several repetitive operations. The possible applications of an advanced helpdesk solution such as HELPINBOX.io within this industry are endless.

    Create highly efficient & customized business helpdesk solutions – from travel agents systems to Traveller notification systems to centralized reservation systems & much more with HELPINBOX.io.

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  • Real-Estate

    The real estate industry needs to deliver exceptional Customer support to make their customers feel comfortable & ready to make huge investments. With really stiff competition within the industry, businesses in this vertical need a reliable helpdesk platform to answer multiple questions quickly & guide the customers towards a purchase while enabling smoother operations, with better collaboration, in the more commercial aspects of the real-estate industry


    Common Challenges

    • clear & consice customer history
    • Quick customer support
    • Property management/ Collaboration

    Possible Applications

    Real estate is a very calculative & emotional investment for people & thus before buying or selling a property, there are a lot of questions involved. Prioritize, distribute & resolve such customer inquiries quickly with 24×7, 365 Customer support.

    Our helpdesk solutions also enable real-estate businesses to improve collaboration between several stakeholders & ensure smooth property management & construction management operations. With our advanced helpdesk solution businesses in this industry can scale & customize according to their specific requirements while automating several processes along the way. Make better decisions & optimize your business operations to the max with detailed reports which offer deep-insights of your Customer’s behavior with HELPINBOX.io.

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  • Banking & Finance

    Banking & Financial Institutions (BFSI) are one of the oldest industry verticals upon which the modern civilization has been built. Its customer base is ever-growing & to interact & provide support to such huge numbers, the BFSI industry must adopt modern IT communication solutions.


    Common Challenges

    • Leverage existing investments to reduce TCO
    • Inconvenient Transactions & other support-based operations
    • Ineffective data sharing between front & back office operations

    Possible Applications

    Modern helpdesk Solutions like HELPINBOX.io unifies all customer interactions touchpoints or channels, in one single place. This empowers banking agents to offer quick & easy banking support to their customers, with natural Customer Experience across all channels.

    Our helpdesk solution helps financial institutions automate several processes & provide quicker inquiry resolution & further lets you personalize your banking support with features like Custom Business Called ID/Profile, &much more.

    Route & attend each customer inquiry in a highly efficient manner for loyalty-inspiring customer service. Minimize operating costs by optimizing the efficiency of existing staff & systems, on-the-go, with Real-time Data Processing & Reporting.

    Offer 24×7, 365 Customer Care/Customer Service, General Product/Company Information & Support. Improve Customer Satisfaction for better customer retention & provide a friction-free banking experience with more opportunities to cross-sell & stand out in this highly competitive industry with HELPINBOX.io.

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