SLA Management

A Help Desk Software that allows you to set up timelines on when a particular ticket will be addressed and resolved. A service level agreement is the estimated time that you set to resolve a certain ticket. You can assign as many agents as you decide and keep a tab on how many agents are able to stick up to the time-frame. Set up reminders for agents to meet SLA deadlines. Report any violation of SLAs by escalating it to the respective managers.