A Solution That Streamlines All Channels Into One Platform
Significantly save agent time and boost customer satisfaction.
A ticketing system allows you to automate ticket assignment, routing, and escalating to the right agent at the right time. Save time and manual effort for the help desk team, and improve help desk agent productivity. A ticketing system or help desk software enables you to:
Link associated issues in Parent-Child relationships
Automatic ticket assignment, routing and escalation to the right agent, at the right time
Before dealing with a customer, get a detailed report of all previous conversations
Create reports for ticket status and technician performance