A Solution That Streamlines All Channels Into One Platform
Significantly save agent time and boost customer satisfaction.
Features your business cannot do without
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Single Interface Communication
Single Interface Communication
Receive Queries on a Single Platform Coming From Various Channels
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Intuitive Reporting
Intuitive Reporting
Collect Real-time Customer Data For Better Decision Making
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Automatic ticket Assignment
Automatic ticket Assignment
Automatically ticket generate for all Customer Queries via emails, Social media, SMS & chat.
Benefits of a Help Desk Ticketing System
A ticketing system allows you to automate ticket assignment, routing, and escalating to the right agent at the right time. Save time and manual effort for the help desk team, and improve help desk agent productivity. A ticketing system or help desk software enables you to:
Link associated issues in Parent-Child relationships
Automatic ticket assignment, routing and escalation to the right agent, at the right time
Before dealing with a customer, get a detailed report of all previous conversations
Create reports for ticket status and technician performance
Features of HelpinBox.io
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Welcome to Helpinbox.io
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