Remote Helpdesk Software

What is a help desk?

A help desk is a software that helps users solve their problems through a single (or multiple) point of contact. Help desks allow users to troubleshoot problems, track their issues, and get assistance regarding products or services.

Our Success Stories


Years Of Management
Team Experience


Catered To




Business Verticals

1 Million+

Handled / Day

Delight your customers with quicker engagement, efficient service & an impeccable experience

What makes a great Help desk Software? is a new age help desk software that empowers your workforce with anything and everything required in delivering an exceptional customer experience.

Be at the fastest pace you could ever be. is a Multi-Channel Customer Support Ticket System that streamlines queries from various channels such as voice, email, chat, video and social media platforms, and converges them on one platform.

This enables users to have a quick overview of all customer queries at one place, and empowers users to provide a superior and personalized experience to all customers.

In a Nutshell: More efficient Agents – More satisfied customers.

Track, Prioritize & Resolve
Helpdesk Enquiry Tickets Easily

Check Out Our Features

Multi-Channel/Supported Channels

Upgrade your customer support system to a multi channel ticketing system. Provide seamless support across email, call, chat and social media from a single interface.

Helpdesk Management Features
  • Service Level Agreement (SLA)
  • Multiple SLA Policies
  • SLA Reminder
  • SLA Violation Escalation
  • Business hours
  • Multiple Business hours
  • Supervisor dashboard

Agent Management Features

Monitor and supervise the activities of your agents effectively with A real-time dashboard that gives you updates on the number of tickets pending, the tickets that have been resolved and the ones that have been escalated.

Customer Management Features

Having meaningful interactions with your customers is of paramount importance. Improve business relationships with all your customers by properly managing all the interactions with them. A Help Desk Support will help you simplify all the interactions with your clients and help you provide them frictionless support.

Reporting Features

A ticketing system support that helps the supervisor, monitor and visualize the functioning of the call center. A real-time dashboard and detailed reports to help you get a birds-eye view of all the operations.

Security Features
  • SSO
  • SSO with SAML
  • Domain whitelisting
  • Custom email servers
  • SSL
  • Password policy for agents and customers

Automation Features

Facilitating interactions can make an immense difference in the way you handle all queries. The overall customer experience can be ruled by the manner in which you handle customer queries and deal with the issues that customers face on an everyday basis.

Ticketing Features

Convert all the queries that you receive into tickets. Emails, calls, texts, and even social media interactions. Organize all your interactions and improve the customer experience for better overall customer satisfaction.

Our Target Verticals

Next Gen Communication Solutions For all industry vertical imaginable!






Travel & Tourism


Banking & Finance

Empower your agents with

Render an unforgettable experience to your customers.

Schedule A Demo

WhatsApp chat