Remote Helpdesk Software

Multi-Channel/Supported Channels

Upgrade your customer support system to a multi channel ticketing system. Provide seamless support across email, call, chat and social media from a single interface.

Helpdesk Management Features

• Service Level Agreement (SLA)
• Multiple SLA Policies
• SLA Reminder
• SLA Violation Escalation
• Business hours
• Multiple Business hours
• Supervisor dashboard

Agent Management Features

Monitor and supervise the activities of your agents effectively with HelpinBox.io. A real-time dashboard that gives you updates on the number of tickets pending, the tickets that have been resolved and the ones that have been escalated.

Customer Management Features

Having meaningful interactions with your customers is of paramount importance. Improve business relationships with all your customers by properly managing all the interactions with them. A Help Desk Support will help you simplify all the interactions with your clients and help you provide them frictionless support.

Reporting Features

A ticketing system support that helps the supervisor, monitor and visualize the functioning of the call center. A real-time dashboard and detailed reports to help you get a birds-eye view of all the operations.

Security Features

• SSO
• SSO with SAML
• Domain whitelisting
• Custom email servers
• SSL
• Password policy for agents and customers

Automation Features

Facilitating interactions can make an immense difference in the way you handle all queries. The overall customer experience can be ruled by the manner in which you handle customer queries and deal with the issues that customers face on an everyday basis.

Ticketing Features

Convert all the queries that you receive into tickets. Emails, calls, texts, and even social media interactions. Organize all your interactions and improve the customer experience for better overall customer satisfaction.